Terms of Use

Please read the following terms and conditions very carefully as your use of service are subject to your acceptance of and compliance with the following terms and conditions ("Terms").

By subscribing to or using any of our services you agree that you have read,understood and are bound by the Terms, regardless of how you subscribe to or use the services. If you do not want to be bound by the Terms, you must not subscribe to or use our services.

In these Terms, references to "you", "User" shall mean the end user accessing the Website, its contents and using the Services offered through the Website. "Service Providers" mean independent third-party service providers, and "we", "us" and "our" shall mean M/s.Oxi9 Essentials Pvt. Ltd. (India), its franchisor, its affiliates, directors and partners.



1.www.oxi9.com  ("Website") is an internet-basedcontent and e-commerce cum direct selling portal operated by M/s. Oxi9Essentials Pvt. Ltd. (India), a company incorporated under the laws of India.

2.Use of the Website is offered to you conditioned on acceptance withoutmodification of all the terms, conditions and notices contained in these Terms,as may be posted on the Website from time to time. M/s. Oxi9 Essentials Pvt.Ltd. India at its sole discretion reserves the right not to accept a User fromregistering on the Website without assigning any reason thereof.

User Account, Password, and Security:

Youwill receive a password and account designation upon completing the Website'sregistration process. You are responsible for maintaining the confidentialityof the password and account, and are fully responsible for all activities thatoccur under your password or account. You agree to (a) immediately notify M/s. Oxi9Essentials Pvt. Ltd. India of any unauthorized use of your password or accountor any other breach of security, and (b) ensure that you exit from your accountat the end of each session. M/s. Oxi9 Essentials Pvt. Ltd. cannot and will notbe liable for any loss or damage arising from your failure to comply with thisSection.

Services Offered:

www.oxi9.comin provides a number of Internet-based services through the Website (all suchservices, collectively, the "Service"). One such service enablesusers to purchase original merchandise such as Cosmetics, Personal Care, Toiletries,Health Care, Skin Care, Home care, Nutrition, Supplements and other relatedaccessories under “Oxi9 Essentials” “Oxi9 Professionals” “Oxi9 Colours” “Oxi9Home” “Beauty by Oxi9” “Oxi9 wellness” “Oxi9 Nutrition” brand (collectively,"Products"). Upon placing an order, Oxi9 Essentials Pvt. Ltd. shallship the product to you.

Privacy Policy:

TheUser hereby consents, expresses and agrees that he has read and fullyunderstands the Privacy Policy of M/s. Oxi9 Essentials Pvt. Ltd. India Website.The user further consents that the terms and contents of such Privacy Policyare acceptable to him.

Limited User:

TheUser agrees and undertakes not to reverse engineer, modify copy, distribute,transmit, display, perform, reproduce, publish, license, create derivativeworks from, transfer, or sell any information or software obtained from theWebsite. Limited reproduction and copying of the content of the Website ispermitted provided that M/s. Oxi9 Essentials Pvt. Ltd. India's name is statedas the source and prior written permission of M/s. Oxi9 Essentials Pvt. Ltd. Indiais sought. For the removal of doubt, it is clarified that unlimited orwholesale reproduction, copying of the content for commercial or non-commercialpurposes and unwarranted modification of data and information within thecontent of the Website is not permitted.

User Conduct and Rules:

Youagree and undertake to use the Website and the Service only to post and uploadmessages and material that are proper. By way of example, and not as alimitation, you agree and undertake that when using a Service, you will not:

1.Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights ofothers;

2.Publish, post, upload, distribute or disseminate any inappropriate, profane,defamatory, infringing, obscene, indecent or unlawful topic, name, material orinformation;

3.Upload files that contain software or other material protected by intellectualproperty laws unless you own or control the rights thereto or have received allnecessary consents;

4.Upload or distribute files that contain viruses, corrupted files, or any othersimilar software or programs that may damage the operation of the Website oranother's computer;

5.Conduct or forward surveys, contests, pyramid schemes or chain letters;

6.Download any file posted by another user of a Service that you know, orreasonably should know, cannot be legally distributed in such manner;

7.Falsify or delete any author attributions, legal or other proper notices orproprietary designations or labels of the origin or source of software or othermaterial contained in a file that is uploaded;

8.Violate any code of conduct or other guidelines, which may be applicable for orto any particular Service;

9.Violate any applicable laws or regulations for the time being in force in oroutside India; and

10.Violate any of the terms and conditions of this Agreement or any other termsand conditions for the use of the Website contained elsewhere herein.

11.Exploit any of the services. Moreover, we might refuse any of our services,terminate accounts, and/or cancel orders at our discretion, including but notlimited to, if we believe that customer conduct violates applicable law or isharmful to our interests.

12.You shall not make any derogatory, defamatory, abusive, inappropriate, profaneor indecent statement/s and/or comment/s about M/s. Oxi9 Essentials Pvt. Ltd. India,its franchisor, associates and partners on any property owned by Oxi9Essentials Pvt. Ltd. India.

User Warranty and Representation:

Theuser guarantees, warrants, and certifies that you are the owner of the contentwhich you submit or otherwise authorised to use the content and that thecontent does not infringe upon the property rights, intellectual propertyrights or other rights of others. You further warrant that to your knowledge,no action, suit, proceeding, or investigation has been instituted or threatenedrelating to any content, including trademark, trade name service mark, andcopyright formerly or currently used by you in connection with the Servicesrendered by M/s. Oxi9 Essentials Pvt. Ltd. India.

Exactness Not Guaranteed:

M/s.Oxi9 Essentials Pvt. Ltd. India hereby disclaims any guarantees of exactness asto the finish and appearance of the final Product as ordered by the user. Thequality of any products, Services, information, or other material purchased orobtained by you through the Website may not meet your expectations. Alterationsto certain aspects of your order such as merchandise specification, size,colour, shape, units, weight etc. may be required, due to limitations caused byavailability of product difference. In this instance you agree that arepresentative from M/s. Oxi9 Essentials Pvt. Ltd. India will call you or sendan approval request via the email address which you submitted when placing yourorder. If you do not agree with the requested change you retain the right toreject the requested production change by replying to it within 10 days of itbeing sent to you. M/s. Oxi9 Essentials Pvt. Ltd. India may re-request that youaccept a product alteration one additional time if an alternative method tosend your required merchandise / product is available. If you reject this 2ndrequest (re-request) your order will be cancelled and all amount paid by youfor the order will be fully refunded via your initial method of payment, within15 days of your final refusal.

Links to Third Party Sites:

TheWebsite may contain links to other websites ("Linked Sites"). TheLinked Sites are not under the control of M/s. Oxi9 Essentials Pvt. Ltd. Indiaor the Website and M/s. Oxi9 Essentials Pvt. Ltd. is not responsible for thecontents of any Linked Site, including without limitation any link contained ina Linked Site, or any changes or updates to a Linked Site. M/s. Oxi9 EssentialsPvt. Ltd. is not responsible for any form of transmission, whatsoever, receivedby you from any Linked Site. M/s. Oxi9 Essentials Pvt. Ltd. is providing theselinks to you only as a convenience, and the inclusion of any link does not implyendorsement by M/s. Oxi9 Essentials Pvt. Ltd. or the Website of the LinkedSites or any association with its operators or owners including the legal heirsor assigns thereof. The users are requested to verify the accuracy of allinformation on their own before undertaking any reliance on such information.

Disclaimer of Warranties/Limitation of Liability:

Itis the customer's responsibility to login earlier if they want to avail betterproducts or styles because M/s. Oxi9 Essentials Pvt. Ltd. India sales are"first come, first served". The merchandise is not restocked oncesold out. No information regarding the presence of any Product in our stockwill be guaranteed and we will alert you only when an item is sold out.

Theterms and conditions for such Contest shall be separately available on theSite. In the event of any conflict between these T&C and the terms andconditions pertaining to any Contest, such terms and conditions shall prevail.

Weas a merchant shall be under no liability whatsoever in respect of any loss ordamage arising directly or indirectly out of the decline of authorization forany Transaction, on Account of the Cardholder having exceeded the preset limitmutually agreed by us with our acquiring bank from time to time.

OurOnline website is presented “As Is”. We make no representations or warrantiesof any kind whatsoever, express or implied, in connection with these terms andconditions or the site, including but not limited to warranties ofmerchantability, non-infringement or fitness for a particular purpose, exceptto the extent such representations and warranties are not legally excludable.

Youagree that, to the fullest extent permitted by applicable law, we will not beresponsible or liable (whether in contract, tort (including negligence) orotherwise), under any circumstances, for any (a) interruption of business; (b)access delays or access interruptions to the site; (c) data non-delivery, misdelivery, corruption, destruction or other modification; (d) loss or damages ofany sort incurred as a result of dealings with or the presence of off-websitelinks on the website; (e) computer viruses, system failures or malfunctionswhich may occur in connection with your use of the site, including duringhyperlink to or from third party websites (f) any inaccuracies or omissions incontent or (g) events beyond our reasonable control.

M/s.Oxi9 Essentials Pvt. Ltd. personal care products are based on naturalformulations. Though enormous efforts are made and precautions taken to renderthe products absolutely safe for human use, it is possible that certainingredients may cause allergic reactions to certain individuals or adverselyaffect individuals with pre-existing medical conditions. Please make yourselfaware of the ingredients and usage instructions accompanying each of ourproducts to make sure that they are safe for you to use. It will be your soleresponsibility to take proper precaution/ professional medical/ dermatologicaladvice before using any of our personal care products that you may be allergicto. You agree that the oxi9 India will not be responsible or liable for anyproduct related issues including without limitation any allergic reactions toyou on account of usage of our products. For any purchases made through www.oxi9.com.in,you will inter alia be governed by the limitation of liability and disclaimerconditions provided in more detail with the product packaging/leaflets.

Further,to the fullest extent permitted by law, we will not be liable for any indirect,special, punitive, incidental, or consequential damages of any kind (includinglost profits) related to the Website or your use thereof regardless of the formof action whether in contract, tort (including negligence) or otherwise, evenif we have been advised of the possibility of such damages and in no eventshall our maximum aggregate liability exceed INR 2,000 only.

Youagree that no claims or action arising out of, or related to, the use of thewebsite or these terms and conditions may be brought by you more than one (1)year after the cause of action relating to such claim or action arose


Youagree to indemnify, defend and hold harmless M/s. Oxi9 Essentials Pvt. Ltd. Indiafrom and against any and all losses, liabilities, claims, damages, costs andexpenses (including legal fees and disbursements in connection therewith andinterest chargeable thereon) asserted against or incurred by M/s. Oxi9Essentials Pvt. Ltd. India that arise out of, result from, or may be payable byvirtue of, any breach or non-performance of any representation, warranty,covenant or agreement made or obligation to be performed by you pursuant tothese Terms.


Pricesfor products are described on our Website and are incorporated into these Termsby reference. All prices are in Indian rupees. Prices, products and Servicesmay change at M/s. Oxi9 Essentials Pvt. Ltd. India’s discretion.


Titleand risk of loss for all products ordered by you shall pass on to you upon M/s.Oxi9 Essentials Pvt. Ltd. India's shipment to the shipping carrier.


1.M/s. Oxi9 Essentials Pvt. Ltd. India may suspend or terminate your use of theWebsite or any Service if it believes, in its sole and absolute discretion thatyou have breached any of the Terms.

2.If you or M/s. Oxi9 Essentials Pvt. Ltd. India terminates your use of theWebsite or any Service, M/s. Oxi9 Essentials Pvt. Ltd. India may delete anycontent or other materials relating to your use of the Service and M/s. Oxi9Essentials Pvt. Ltd. India will have no liability to you or any third party fordoing so.

3.You shall be liable to pay for any Service or product that you have alreadyordered till the time of Termination by either party whatsoever. Further, youshall be entitled to your royalty benefits as per the Policy that has or islegally deemed accrued to you.


Theheadings and subheadings herein are included for convenience and identificationonly and are not intended to describe, interpret, define or limit the scope,extent or intent of the Terms or the right to use the Website by you containedherein or any other section or pages of the Website or any Linked Sites in anymanner whatsoever.

Interpretation of Number and Genders:

TheTerms herein shall apply equally to both the singular and plural form of theterms defined. Whenever the context may require, any pronoun shall include the correspondingmasculine and feminine. The words "include", "includes" and"including" shall be deemed to be followed by the phrase"without limitation". Unless the context otherwise requires, theterms "herein", "hereof", "hereto","hereunder" and words of similar import refer to the Terms as awhole.


Ifany provision of the Terms is determined to be invalid or unenforceable inwhole or in part, such invalidity or unenforceability shall attach only to suchprovision or part of such provision and the remaining part of such provisionand all other provisions of these Terms shall continue to be in full force andeffect.

Report Abuse:

Asper these Terms, users are solely responsible for every material or contentuploaded on to the Website. M/s. Oxi9 Essentials Pvt. Ltd. India does notreview the contents in any way before they appear on the Website. M/s. Oxi9Essentials Pvt. Ltd. India does not verify, endorse or otherwise vouch for thecontents of any user or any content generally posted or uploaded on to theWebsite. Users can be held legally liable for their contents and may be heldlegally accountable if their contents or material include, for example,defamatory comments or material protected by copyright, trademark, etc. If youcome across any abuse or violation of these Terms, please report to care@oxi9.com.


UnauthorizedCharges on your card

Ifyou see charges on your credit/debit card for purchases made on M/s. OXI9ESSENTIALS PVT. LTD., but you never created an account or signed up, pleasecheck with your family members or business colleagues authorized to makepurchases on your behalf, to confirm that they haven't placed the order. Ifyou're still unable to recognize the charge, please report the unauthorizedpurchase within 60 days of the transaction to enable M/s. Oxi9 Essentials Pvt.Ltd. India to begin an investigation.

Cancellation of Fraudulent Orders

Toprovide a safe and secure shopping experience, we regularly monitortransactions for fraudulent activity. In the event of detecting any suspiciousactivity, M/s. Oxi9 Essentials Pvt. Ltd. reserves the right to cancel all past,pending and future orders without any liability. M/s. Oxi9 Essentials Pvt. Ltd.also reserves the right to refuse or cancel orders in scenarios likeinaccuracies in pricing of product on website and stock unavailability. We mayalso require additional verifications or information before accepting anyorder. We will contact you if all or any portion of your order is cancelled orif additional information is required to accept your order. If your order iscancelled after your card has been charged, the said amount will be reversed toyour Card Account. Any promotional voucher used for the cancelled orders maynot be refunded.

Cancellation of Bulk Orders

M/s.Oxi9 Essentials Pvt. Ltd. India may cancel any orders that classify as 'BulkOrder' under certain criteria at any stage of the product delivery. An ordercan be classified as 'Bulk Order' if it meets with the below mentionedcriteria, and any additional criteria as defined by M/s. Oxi9 Essentials Pvt.Ltd. India:

1.Products ordered are not for self-consumption but for commercial resale

2.Multiple orders placed for same product at the same address, depending on theproduct category

3.Bulk quantity of the same product ordered

4.Invalid address given in order details

5.Any malpractice used to place the order

Anypromotional voucher used for placing the 'Bulk Order' may not be refunded

What we do about mis pricings

Despiteour best efforts, a small number of the many hundreds of items in our catalogueare mispriced. However, we verify prices as part of our dispatch procedures.

Ifan item's correct price is lower than our stated price, we charge the loweramount and send you the item. If a product's correct price is higher than ourstated price, we will cancel your order and notify you of that cancellation.

Ownership of materials on the site

M/s.Oxi9 Essentials Pvt. Ltd. is, unless otherwise stated, the owner of allcopyright and database rights in the site and its contents. You may notpublish, distribute, extract, re-utilize, or reproduce any part of the site inany material form (including photocopying or storing it in any medium by electronicmeans) other than in accordance with the limited use license set out in ourcopyright notice or as permitted by the Indian Copyright Act, 1957 or TheTrademark Act, 1999 as applicable or any equivalent legislation as may apply inIndia.

Trade marks

Allbrand, product and service names used in this site are the trademarks, tradenames or service marks of M/s. Oxi9 Essentials Pvt. Ltd. India unless otherwisestated. You may not market or distribute products or offer services under or byreference to or otherwise use or reproduce any such trademarks, trade names orservice marks without the prior written permission of M/s. Oxi9 Essentials Pvt.Ltd.  or the owner of such trademarks,trade names or service marks.


Thecontents of the pages of this website solely belong to M/s. Oxi9 EssentialsPvt. Ltd. India. Reproduction of part or all of the contents in any form isprohibited other than in accordance with the following permissions:-

a.License to copy for personal use: You may make copies of the site as necessaryincidental acts during your viewing of it, and you may take a print for yourpersonal use of so much of the site as is reasonable for private purposes.

b.License to recopy for limited purposes:

Youmay recopy the material to individual third parties for their personalinformation only, but only if:

1.You acknowledge the web pages of M/s. Oxi9 Essentials Pvt. Ltd. as the sourceof the material. You must include such acknowledgement along with the top-levelURL from M/s. oxi9 Essentials Pvt. Ltd. website in the copy of the material;and

2.You inform the third party that these conditions apply to him or her and thathe/she must comply with them. This license to recopy does not permitincorporation of the material or any part of it in any other work orpublication, whether in hard copy or electronic or any other form. Inparticular (but without limitation) no part of a page from the website of M/s. Oxi9Essentials Pvt. Ltd. may be distributed or copied for any commercial purpose.

Nopart of the website of M/s. Oxi9 Essentials Pvt. Ltd. may be reproduced ortransmitted to or stored in any other web site or other form of electronicretrieval system.

Amendments of the terms

Wereserve the right to amend these Terms without notice to you from time to time.Any such amendment shall be effective once the revised terms have been postedon the site.

Governing Law:

Theseterms shall be governed by and constructed in accordance with the laws of Indiawithout reference to conflict of laws principles and disputes arising inrelation hereto shall be subject to the exclusive jurisdiction of the courts atNew Delhi.

Compliance with Law

Wemay disclose information that is necessary to comply with any applicable law,regulation, legal process or governmental request. In addition, we may discloseany information when it is necessary to prevent physical harm or financial lossor in connection with suspected or actual illegal activity.


Youacknowledge and agree that these Terms and Conditions constitute the completeand exclusive agreement between us concerning your use of the website, andsupersede and govern all prior proposals, agreements, or other communications.

Wereserve the right, in our sole discretion, to change these Terms and Conditionsat any time by posting the changes on the website and providing notice of suchchange. Any changes are effective immediately upon posting to the Site andrelease of notice of such change. Your continued use of the website thereafterconstitutes your agreement to all such changed Terms and Conditions. We may,with or without prior notice, terminate any of the rights granted by theseTerms and Conditions. You shall comply immediately with any termination orother notice, including, as applicable, by ceasing all use of the website.

Nothingcontained in these Terms and Conditions shall be construed as creating anyagency, partnership, or other form of joint enterprise between us. Our failureto require your performance of any provision hereof shall not affect our fullright to require such performance at any time thereafter, nor shall our waiverof a breach of any provision hereof be taken or held to be a waiver of theprovision itself. In the event that any provision of these Terms and Conditionsshall be unenforceable or invalid under any applicable law or be so held by anyapplicable arbitral award or court decision, such unenforceability orinvalidity shall not render these Terms and Conditions unenforceable or invalidas a whole but these Terms and Conditions shall be modified, to the extentpossible, by the adjudicating entity to most fully reflect the original intentof the parties as reflected in the original provision.

Terms for Promotions/Contests/Offers/Campaigns

General Terms for Offers and Promotions

1.Discounts will be applied to thetotal merchandise value including VAT and applicable taxes. Issuance orredemption of a voucher or coupon will apply to the total value of thequalifying order once all promotional discounts have been applied.

2.Promotional discount - We may fromtime to time offer promotional discount which may apply in respect of any, orcertain specified, purchases made though this Website.

3.M/s. Oxi9 Essentials Pvt. Ltd. shall introduce various offers, schemes orcontest at different times. The terms and conditions for such Contest shall beseparately available on the Site.

4.M/s. Oxi9 Essentials Pvt. Ltd. India reserves the right to change /modify /add /deleteany of the terms and conditions prevailing on the different promotional schemesit introduces in market from time to time. M/s. OXI9 ESSENTIALS PVT. LTD., atits discretion, can withdraw a particular scheme from the website or market.

5.In case of any query pertaining to use of promotion and/or credit note orregarding the schemes, please email customer care at care@oxi9.com or call @ 91-0261-2270360.

6.M/s. Oxi9 Essentials Pvt. Ltd. India reserves the right to cancel any ordersplaced using promotional vouchers. Some situations where your order may becancelled include, without limitation, misuse of any promotional vouchers,unauthorized usage of vouchers or inaccuracies of voucher pricing and valuethresholds. The voucher amount will not be refunded for such cases.

7.Suitable legal action will be taken against websites involved in unauthorizedpublication of M/s. Oxi9 Essentials Pvt. Ltd. vouchers. M/s. Oxi9 EssentialsPvt. Ltd. will only honour vouchers which are issued or published directly byus or our partner websites.

8.Due to technical issues, typographical information received from our suppliersand service providers, prices of the products shown on the Site may vary duringthe order process. If you come across any errors in pricing or billing, werequest you to contact us within 24 hours of receiving your order so that wemay provide a remedy for the same.

9.Promotional offers and discounts may be combined only at the discretion of M/s.OXI9 ESSENTIALS PVT. LTD. INDIA.

10.All offers are non-transferable and have no cash value.

11.Oxi9 Essentials Pvt. Ltd. reserves the right to extend or terminate theoffers/sale, without further information at any point of time.

12.M/s. Oxi9 Essentials Pvt. Ltd. reserves the right, at any time, toamend/add/remove/modify (in whole or part) any of the terms & conditions ofthis sale, or to replace, wholly or in part, this promotion by anotherpromotion, whether similar to this promotion or not, or to withdraw italtogether, and M/s. Oxi9 Essentials Pvt. Ltd. India’s decision in this regardshall be final and requires no intimation to the customer of any sort.

9.All refund will be in the transfer to wallet only.

10.In case of any further query pertaining to use of coupon and/or credit note orregarding the sale/offers, please call at 91-0261-2270360.or email to customercare at  care@oxi9.com

Contact Us


Wantto know about order status or queries related to a product give us a call ordrop a line

Phone: 91-0261-2270360.



If you are not happy with our services call the number above and ask fora Complaint to be raised. Our complaint handling champs would attend to yourissue straightaway. If your concern still remains unresolved, please drop anemail to care@oxi9.com.